Refund policy

We offer a 14-day returns policy, which means you have 14 days from receiving your order to request a return. To be eligible, your item must be unused, in its original packaging and in the same condition it arrived in.

Return process and details:

• How to return: Please email us at hello@oliandhome.com to start a return, and we'll send you the return address and everything you need to know.
• Return shipping cost: You're responsible for the cost of posting the item back to us. Your original delivery charge isn't refunded unless the item is faulty or we've sent the wrong thing.
• Items lost or damaged in transit: We can't take responsibility for items that are lost or damaged on their way back to us, so we'd recommend sending your return tracked and keeping your proof of postage.
• Restocking fees: We don't charge a restocking fee.
• Non-returnable items: We can't accept returns on used candles, custom or personalised items, gift cards, or sale purchases.

Refunds: Once your return reaches us we'll inspect it and email you to let you know. If it's approved, your refund goes back to your original payment method within 14 days. If it isn't approved, we'll explain why, but we're not able to post the item back to you — so please do check the conditions above before sending anything to us.

Damaged items: Please check your order when it arrives. If anything is damaged, faulty, or if you've received the wrong item, email hello@oliandhome.com or call us on +44 7465 867272 as soon as you can, with photos if possible, and we'll put it right. In rare cases we may also ask for a short video, if the photos aren't clear enough to pass our image checks.