Frequently Asked Questions
Where are your candles made?
Our candles are hand poured in small batches in Cambridgeshire, UK using natural vegan wax and premium quality ingredients.
Why choose your candles over supermarket candles?
In contrast to commercial candles that are frequently mass-produced and loaded with paraffin, our candles are handmade in small batches with high-quality, phthalate-free fragrance oils, natural wax, and cotton wicks.
Why no flowers or glitter in your candles?
We focus on safety and simplicity. Dried flowers or glitter can create a fire risk when burning, so we keep our candles clean and natural for a safer experience.
Are your candles safe to burn all day?
We recommend burning your candle for no more than 3–4 hours at a time. This helps your candle last longer and ensures a safe, even burn.
What does the name Oli & Home mean?
Oli comes from olio (oil), a nod to the art of scent and the warmth it brings into our homes, a reflection of calm, simplicity, and comfort.
How long is shipping?
Orders are processed within 1–3 working days. Standard UK delivery takes around 2–5 days after dispatch. You’ll receive tracking details once your parcel is on its way.
Do you use recyclable packaging?
Yes. All of our packaging is recyclable or reusable, from the boxes to the paper tape. We keep it minimal and kind to the planet.
Frequently asked questions
Why choose your candles over supermarket candles?
In contrast to commercial candles that are frequently mass-produced and loaded with paraffin, our candles are handmade in small batches with high-quality, phthalate-free fragrance oils, natural wax, and cotton wicks.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our candles and melts are made in the UK, using locally sourced materials to ensure high quality.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.